Last Updated: May 24, 2024
At Hanet, accessible from our website, mobile application, and physical store in Alexandria, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Hanet and how we use it.
1. Information We Collect
We collect information to provide better services to our customers:
- Personal Information: Name, email address, phone number, and shipping address (collected when you register an account or make a purchase).
- Location Data: With your permission, our app may collect location data to provide delivery services or show the nearest branch in Alexandria.
- Payment Data: Transaction details are processed through secure gateways. We do not store full credit card details on our servers.
- Usage Data: Information about how you use our app and website (IP address, browser type, device info).
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process your plant orders and manage your account.
- Improve, personalize, and expand our app and website.
- Communicate with you for customer support and marketing updates.
- Find and prevent fraud.
3. Google Play Console & Third-Party Requirements
In compliance with Google Play policies:
- Permissions: We only request permissions necessary for the app’s functionality (e.g., Camera for scanning plant QR codes, or Location for delivery).
- Data Retention: We retain personal information only as long as necessary to provide you with services.
- Security: We use industry-standard encryption to protect your data during transmission.
4. Third-Party Privacy Policies
Hanet’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party ad servers (like Google Analytics or Facebook Pixel) for more detailed information.
5. Your Data Protection Rights (GDPR/CCPA)
You have the right to request copies of your personal data, request corrections, or ask for the deletion of your data from our systems.
6. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
Address: Building No. 12, Fawzy Moaz Street, Smouha, Alexandria, Egypt